Privacy Policy

Privacy Policy
Last updated: October 13, 2025

SouqNgo operates this store and website, including all related information, content, features, tools, products and services. SouqNgo is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase (or other transaction) through our Services or otherwise communicate with us. By using or accessing any of the Services, you acknowledge that you have read this policy and agree to its terms.

1. Personal Information We Collect or Process

We may collect or process:

• Contact details (name, address, billing & shipping address, phone number, email address)

• Financial/payment information (credit or debit card details, transaction history, etc.)

• Account information (username, password, preferences)

• Transaction history (items viewed, purchased, returned, or cancelled)

• Communications with customer support

• Device & browser information (IP address, device identifiers, network info)

• Usage data (how you interact with our Services, your navigation, etc.)

2. Sources of Personal Information

We obtain personal information from:

• You directly (when you register an account, make a purchase, contact us, etc.)

• Automatically through your interactions with our Services (cookies, device data)

• Third-parties or service providers working with us (payment processors, analytics, etc.)

3. How We Use Your Personal Information

We use your information for:

• Providing, improving, and personalizing the Services (including processing orders, shipping, returns, remembering preferences, etc.)

• Marketing and promoting products (emails, texts, ads based on your activity)

• Ensuring security & preventing fraud or misuse

• Communicating with you (support, service messages, updates)

• Legal compliance and responding to legal requests

4. Disclosure of Personal Information

We may share your personal information with:

• Shopify and other vendors that help us run the store (e.g. payment processors, fulfillment, data analytics)

• Marketing partners

• Affiliates or subsidiaries as needed

• In cases of legal obligation, or to enforce our terms and protect rights

5. Third-Party Links & Websites

• Our Services may contain links to external sites. We are not responsible for their privacy policies or how they handle your data.

• Publicly shared info (on social platforms etc.) may be visible to others.

6. Children’s Data

• Our Services are not intended for children under the age of majority in your jurisdiction.

• We do not knowingly collect personal info from minors. If we learn we have collected such info, we will take steps to delete it.

7. Security & Retention

• We use standard security measures, though no system is perfectly secure.

• We retain your personal data as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce contracts.

8. Your Rights & Choices

Depending on where you live, you may have rights such as:

• Accessing the personal information we hold about you

• Deleting or correcting your information

• Porting your data to another service

• Managing preferences (e.g. unsubscribing from marketing emails)

You may exercise these rights by contacting us. We may need to verify your identity first.

9. Changes to This Policy

• We may update this policy from time to time to reflect changes in our practices, legal requirements, or operations.

• We will post any updates on our website, including the date of update.

10. Contact Information

If you have any questions or concerns about this policy or your personal data, please contact us at:

Email: souqngo1@gmail.com